Water softener repair
Most softener problems come down to a handful of causes. Here's what to check and when to call.
When a softener stops doing its job, hard water comes back quietly. You may notice spots on dishes, a crust forming on the faucet again, or a brine tank where the salt level never seems to change. Some fixes are simple. Others need someone who knows the control valve on your model.
What can I check myself?
- Bypass valve. Make sure it's in the service position, not bypass. It's easy to bump during other work in the garage.
- Power and clock. After a power outage, older timer valves can regenerate at the wrong time or not at all.
- Salt bridge. A hard crust can form across the brine tank so salt looks full but isn't touching the water. Pushing gently with a broom handle can break it.
- Setting. Confirm the hardness setting hasn't been changed. St. George suggests around 18 grains, higher only if needed.
When should I call?
- Water leaking from the valve, fittings or tank
- The unit runs or drains nonstop, or the brine tank overflows
- Salty-tasting water after a regeneration
- Error codes or a control head that won't power on
- Hard water returns even after the salt bridge is cleared and the settings look right
What does a repair visit usually cover?
A technician typically tests the water before and after the softener, checks the control valve, seals and pistons, cleans the injector and brine line, looks at the resin and the brine tank, and runs a manual regeneration to watch each cycle. Resin wears out over time, especially when chlorine in city water isn't filtered first, and replacing resin or the valve can sometimes keep an otherwise solid tank in service. If parts aren't available for an older valve, the company may recommend replacement instead.
What affects the price?
- The brand and age of the control valve
- Parts needed, from seals and injectors to a new valve or resin
- Leak damage or plumbing repairs around the unit
The water treatment company prices the job after learning about your house, your water and, for installs and repairs, the spot where the equipment goes. We don't quote prices, and any number given over the phone is only a rough starting point until someone has seen the setup.
Where we connect you with help
Common questions
Why is my brine tank full of water?
A clogged injector, a stuck float or a valve problem can stop the softener from drawing brine. Call for service if it stays high after a regeneration.
Can you repair a softener the previous owner left?
Often, yes. Note the brand and model on the control head when you call, so the company can check parts.
Related services
- Water softener installation
- Water softener replacement
- Whole-house filtration
- Reverse osmosis drinking water
More background: Washington County hard water guide.
Spots on the glasses, crust on the faucets, or a softener that quit?
Call now and a local water treatment company will help you sort it out.